Sky Mobile lets you use your data allowance for no extra cost in 36 European destinations. Content depends on Sky TV package. Details about how to activate your SIM card will be sent with your SIM. Sky Mobile has been crowned Mobile Network of the Year at the 2020 Uswitch Awards, with the good people at Sky also taking home the award for Best Network for Data. If you buy a device from us, you will automatically be enrolled in our 'Swap12', 'Swap24' or 'Swap36' equipment upgrade programme (we'll confirm which one when you place your order). Share with up to 7 SIMs on your account. APN: mobile.sky… See our tariff guide for full details. Otherwise it may take a little longer, particularly on bank holidays. The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. And no matter which Sky Mobile plan you choose, you can change your mix of data, calls and texts every month. In other words, the actual number of complaints made directly to network providers will be much higher. Which mobile providers power GiffGaff, Sky & Tesco Mobile? But there’s a lot more to it than that. Sky Mobile is a new mobile network for UK consumers, set to compete with the likes of EE, Vodafone and Virgin Mobile. And you'll either have the option to:1. Then your services with your existing provider will end on the same day as you used your PAC or STAC. Sky Mobile is aimed primarily at data-savvy customers who would rather pay for additional gigabytes than minutes and texts. Unlimited Calls and Texts gives you inclusive calls and texts to UK landlines (01, 02 and 03) and UK mobile numbers (07). 18+. You CANNOT remove voicemail from your phone, it's impossible. Non-standard set-up may cost extra. Complaints about Sky Mobile … Here are five key things you need to know…. Prices may increase and services may vary, including during your minimum term. Create a SkyiD to log in from sky.com. For security reasons SIM Cards may be replaced from time to time. Three pay-as-you-go mobile users will see the cost of calls, texts and data sky-rocket from next, with the price of sending a text outside Europe increasing by an eye-watering 1,650 per cent. call costs). Connect your laptop, phone, tablet, or share with others. Sky has launched a new mobile network that it hopes can fix the problems with all the existing ones. Best and worst mobile providers *As Tesco Mobile’s figure fell below 0.5, for clarity, … Your Sky Mobile services should be available within 24 hours of you activating the SIM card. Requires an active airtime plan with minimum 50MB data available. This page contains key facts (below) as well as links to some important information about the Sky Mobile subscriptions and services for new customers in the United Kingdom, including the Sky Mobile terms and conditions (PDF) (for access to mobile calls, texts and data services). Sky has officially launched its new mobile phone service, in news that means it's the last of the major TV providers to offer so–called quad-play deals. Unfortunately, there may be some rare occasions where our services will not work for you whilst you are abroad. If you want to keep your number, you'll need a PAC code from your current provider. Your mobile … Some Sky Apps are not available on the Huawei P40 Range. uSwitch Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 312850. Paying for your services: Share on 10 devices. This is subject to our acceptable and fair use policies. We may send notices to your mobile number. Your Sky Mobile services and contract: Service Provider or Enterprise. So Sky Mobile is what's called an MVNO (mobile virtual network operator). If you end your Sky Mobile contract in your minimum term, you may have to pay us an early termination charge. Sky+ customers will get the Sky Go Extra app (normally priced £5 per month) for free too and can register up to four devices for viewing streams and recordings while they're out and about. See our Swap help article for more information. Want to find out more? We’ll complete your switch to Sky Mobile within one working day, as long as you gave us your PAC before 5pm Monday to Friday. We will bill you monthly in advance for all your data plan(s) and any recurring optional extras you have. Accumulated data expires after 3 years. We use cookies to optimise our site, and so that we and third parties can show you more relevant ads, including on other websites. UK only. Sky Mobile customers also get free unlimited calls and texts included in their plan for no extra cost. We compare all suppliers and tariffs without bias and keep your personal details safe, but don't just take our word for it. However, that’s surely partly because other networks tend to include an allowance of calls and texts as part of the package. Prices may go up during your subscription. Sky+ and Sky Go apps required to access Sky+ recordings on your mobile. (opens in new window) They don't make a huge deal about it but Sky Mobile use the O2 network to bring their customers 5G, 4G, 3G and 2G signal in the UK. Swap: A few virtual networks, such as BT Mobile and Sky Mobile, offer family SIM bundles, where you can pay for multiple SIMs under one overall contract. Unused data will be rolled over into your piggybank at the end of each billing period. These three are all … Further terms apply visit sky.com/shop/terms-conditions/new. You may be able to reduce this by changing data plan or removing recurring optional extras before you terminate. Wi-Fi calling is not currently supported outside the UK. Prices may vary if you live in a flat. Excludes Channel Islands, Isle of Man, indirect access and 070/076 numbers. at Sky.com. 12 month minimum term for data plan. A 12 month minimum term applies to your Sky Mobile service. Just choose a phone and a data plan that is right for you. Streaming adverts prior to and within on demand content, and watching ads within some Sky Apps may use your data allowance. Recurring optional extras (Unlimited Calls and Texts and the International Saver) stay on your account each month until cancelled. This is broadly … Giffgaff, for example, borrows network space from O2 and so will give you exactly the same coverage. If you have purchased a ‘Like New’ phone, it comes with a 12 month Sky warranty against faults arising in the first 12 months from the date of purchase. As mentioned above, Sky TV customers get free unlimited calls and texts as part of their plan. Carrier settings updates can also add support for … Research commissioned by Sky shows that customers have not felt the need to buy data they do not use, which has ended up saving them a fortune. With Sky Mobile, you have the flexibility to change your plan whenever you like and enjoy unlimited streaming on all Sky apps, without using your data. Sky Mobile customers can expect average speeds of 10Mbps, according to industry regulator Ofcom’s 2016 study. Choose a data plan and we’ll send your Sky Mobile SIM in the post 2. This gives you the option to sell your device back to us at any time during the agreed Swap window. But what is Sky Mobile offering? Sky may use your contact details to contact you about content, products and services that we think you'd like, including for a reasonable period after you cease to be a Sky customer. Youth–oriented network that offers data–free social media ditches age restrictions. Carrier settings updates let your carrier provider update carrier network and related settings to improve mobile network connectivity and performance. Excludes downloads which require Wi-Fi. https://consumer.huawei.com/uk/campaign/favourite-apps/, Roll: Keep unused data with every plan for up to 3 years, Cash spare data in for rewards and discounts, Watch: Unlimited streaming on Sky Apps with any plan, Your spare data rolls over for up to 3 years, Watch Sky TV on-the-go, without using your data. Encrypted network, 4G LTE speeds, NOW WITH VPN. As we mentioned above, Sky Mobile’s main selling point over other networks is the online ‘piggybank’ that allows you to roll over and store as much unused data as you like for up to three years. If you have any questions or want to talk about any of this, please contact us. Way back in 2015 it was announced that O2 would be the bedrock of Sky's mobile phone service. Please take a look at our tariff guide to see how much non-inclusive calls you make or texts you send will cost you, including our roaming rates. Use Wi-Fi calling to make/send and receive calls and texts over a wireless internet connection (for example, home broadband). Activate your new Sky Mobile SIM and enter your PAC. You can check your current service availability in a particular destination before you travel by contacting us on 03442 414141. Your new contract for each order will be posted to your online account. Choose a data plan and we’ll send your Sky Mobile SIM in the post2. Broadband, mobiles, banking, insurance and energy utility comparison. You can switch off data roaming in your device settings. All you need to do is:1. Any offers will be shown on your statement. Sky Mobile review. If your device is in full working order (with no damage), the market value adjustment does not apply and you exercise the Swap option as soon as you are eligible, the price we pay for it will be the same as the Swap option price we give you when you first buy your device. Quadruple provider that it is (broadband, TV, home phone and mobile) Sky tries to tempt its customers into signing up for all its services - which means you get better value Sky Mobile … We’ll complete your switch to Sky Mobile … Unusually, data is charged separately from calls and texts, with prices starting from … Compatible apps, device and software requirements at sky.com/watchmobile. Swap your phone for a new one and send your old one back to us2. We've compiled a more comprehensive Sky Mobile FAQ for just that eventuality. © 2000-2020 uSwitch Limited. If you need any help or advice then you need to get this via the Sky website or by calling Sky customer services on 0330 041 2639. For more information, including how to report a fault, see our help article on Sky Mobile warranty information. That way, you can make sure you only pay for what you use. Learn more about [upgrades on Sky Mobile][1]. When you purchase your equipment we will give you a Swap option price. Sky Mobile originally launched with a range of SIM-only tariffs, but has since added a range of competitive monthly phone contracts. So, unlike other networks, Sky Mobile lets you keep all the unused data you’ve paid for rather than only allowing you to keep one month’s unused data or operating a ‘use it or lose it’ policy. The new carrier, known as Sky Mobile, is intended to be the UK's "most flexible mobile … There are actually only four UK mobile networks – EE, Three, O2* and Vodafone (check signal using Ofcom's Mobile Coverage Checker). Explore a world of possibilities and switch to Sky Mobile, voted Uswitch Network Of The Year. By clicking "Ok" you agree to our, Sky Mobile network: ten things you need to know. Unless you have bought your device from us, please ensure your device is unlocked before you activate your Sky SIM. If your iPhone is unlocked, you can also use eSIM plans offered by other network providers. By becoming a customer, you are agreeing to this unless you opt out by calling us on 03442 414141 or by changing your preferences via your online account. Get up to speed with Sky's mobile phone service. [1]: https://www.sky.com/help/home/sky-mobile/swap-roll-mix-and-watch/upgrades/articles/sky-mobile-upgrade, Yes, it’s really easy to switch to Sky Mobile. To find out which locations are covered, read our Sky Mobile roaming FAQ. Upfront payment may be required. So rather than being stuck with the same phone for two years, you can upgrade to a new handset every year. On Swap12, our 24-month contract, you can upgrade your phone after 12 months, while on Swap24, our 36-month contract, you can upgrade your phone after 24 months. They can also access recordings on their Sky Planner from their phone while they’re on the move, thanks to a new feature called Sync. uSwitch Limited is a credit broker, not a lender, for consumer credit products. You can check this at any time on sky.com or by asking us. Sky Mobile is what is referred to as a ‘piggyback’ service. Use within 3 years. Sky Mobile is an online provider and doesn't have its own shops. Sky Mobile is one of the more recent networks to offer Wi-Fi Calling and currently it doesn’t work on many handsets. Families can pool all their unused data together and share it out whenever a family member needs a bit of a top-up. We may charge this, and any other one-off payment you owe us, to the card you used to pay for any upfront payment. You can manage the spend on your Sky Mobile account via sky.com. Sky functionality requires two satellite feeds. Please take a look at the Help section on sky.com for more information about Wi-Fi calling. Learn more about Sky Mobile. Quite simply, Sky are complete amateurs at running a mobile phone network! If you haven't already, text PAC to 65075 to get your switching code within 60 seconds3. Please take care when using Sky Mobile services close to borders as you might pick up another network. If fraud is detected, you could be refused certain services, finance or employment. Sky's Roll service lets you store unused data in an online piggybank to be used whenever you like. Of course, we’ll always let you know when it’s time to upgrade. If you activate your SIM when your device is locked, you will not be able to use calls and texts with Sky Mobile. You can stop this by changing the settings on your device so it selects 'National roaming only' or the 'Sky' network in the data roaming settings. Sky Mobile contracts will last for 12 months, but during that time, you can change your allowance whenever you like. 1. Want to know more? And it's all yours to keep for 3 years on our award-winning network to use either to top up your data when you’re running low, or cash it in for a range of discounts on phones, tablets and accessories. Subject to status and credit check. Sky TV customers can get Unlimited Calls and Texts for free (standard price applies on TV cancellation, currently £10 per month. ... Mobile/Website ... Sky Networks is a technology company created in 2011 that specializes in building technology frameworks that allow other … As you might imagine, Sky Mobile Swap lets you upgrade to a new phone more regularly than standard contracts. UK numbers should start 0044 or +44 (not 0046 or +46). If you already have products or services from Sky Mobile, your existing contract(s) remain unchanged unless we tell you otherwise. Other prices and services may also vary. This map is a guide to mobile phone coverage. Check out our complete guide to Sky Mobile Swap. Your Sky Mobile services are for your personal use as a consumer and are separate to any other Sky services you have. 03612689) The Cooperage, 5 Copper Row, London, SE1 2LH. Sky Session Controller. If we increase your monthly subscription price you may cancel your subscription without early termination charge. For your protection, some spend limits apply to each SIM card on your account. Beware of automatic uncontrolled data roaming and downloads. Is it honest? Sky Mobile - Check your network coverage. With our International Saver, you get discounted rates for calls and texts to over 60 popular international destinations (to both landline and mobile numbers). Once your Sky Mobile services are active, it may take up to 24 hours to enable access to Sky+ recordings on your mobile. The UK has only four network coverage providers: EE, O2, Three and Vodafone.Alongside them, a number of virtual network operators like giffgaff and Sky Mobile piggyback on signal from one of the four coverage providers. And in the event you can’t get a reception or want to save data, you can take advantage of the 20,000 Sky Wi-Fi hotspots situated throughout the UK. Even if you just use a Sky Mobile SIM in an unlocked phone. Instead, you can try a provider on a virtual network. Sky impose this on customers to sneakily generate revenue through a call termination fee they make by charging other inward call connect providers who call Sky mobile … SKY Mobile APN Settings (Galaxy Note 5 – Android 7) Click ‘Settings / Connections / Mobile Networks’ Check Network mode: LTE /3G/2G (auto connect) Click ‘Access Point Names’ Name: Sky Mobile Internet. You agree your Sky services may start during your cooling off period, you may still cancel your services within this but you'll need to pay for any services used up to that point (e.g. See sky.com/watchmobile for more information. You will also get unlimited Sky WiFi at thousands of hotspots in popular places across the country. Before you confirm you want to Swap, we'll tell you how much we'll buy your device back for and the impact this will have on any loan you have from us. As well as being able to get their hands on a Sky Mobile SIM at least a month earlier than non-Sky TV customers, consumers who are signed up to Sky TV can also enjoy a range of other benefits and sweeteners. That means O2 provides the network infrastructure while Sky will deliver the service to customers. Several factors could impact your coverage, for example, weather and geographic conditions or your location. Information on how we deal with complaints and options for alternative dispute resolution can be found in our Complaints Code of Practice. These plans are ideal for customers who prefer to use WhatsApp and Wi-Fi calling to texts and phone calls. Sky Mobile radio ad full T&Cs: All the other providers … We will let you know about any material changes before we make them. If you haven't already, text PAC to 65075 to get your switching code within 60 seconds 3. You can check this on the Financial Services Register by visiting the FCA website. uSwitch Limited is registered in England and Wales (Company No. Your cancellation rights will be sent to you with your full terms and conditions. And is it good? You can also request this information without getting a switching code by texting INFO to 85075 to get all the information you need from your existing provider. That data will be there whenever you want to use it for up to three years at no extra cost, giving the network a distinct advantage over other providers that offer much less generous rollover options. If you make an emergency call using Wi-Fi calling (999), we’ll use a normal mobile network first. Mobile networks like giffgaff, Lycamobile, Sky Mobile and Tesco Mobile piggyback on O2’s network for coverage. Other charges, such as add-ons or non-inclusive call/text charges will be billed in arrears. Visit Sky Help to find out if they are and, if so, when you can unlock your device and any fees you may have to pay. Sky Mobile is a mobile virtual network operator (MVNO), and its services run on the O2 network. There's good 4G coverage, with Ofcom recently confirming that O2 can now provide 4G mobile data coverage … Until now, the Sky Go app restricted customers to streaming content. You can also visit our How to make a complaint Help article or the Online Dispute Resolution website. 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