Find out more about our Complaints Policy here, including information about the various ways to lodge a complaint with us. All fields marked in bold are required, please!--> We promise to listen to any concerns you may have and endeavour to resolve your issue in the first instance. There are absolutely no indications that this page is any way affiliated with Vodafone, no logos, no branding of any kind. Vodafone have taken away the ability to email them unless you are a business customer. Air New Zealand – 329 complaints; Spark – 284 complaints (Including complaints received about Skinny Mobile, Big Pipe and its Spark Sport product) Vodafone – 266 complaints If we've done a good job for you, give us a compliment and we'll keep doing more. Customer complaints. 300K likes. You can address any letters to this corporate headquarters office to: Vodafone HQ, The Connection Newbury, Berkshire, RG14 2FN. Find out what works for others in Vodafone Community. A large number of complaints have been filed against Vodafone for deficiency in service. They say the vast majority of complaints … We're available during COVID-19 if you need to get in touch with us, and we're responding to the COVID-19 situation even as it changes. We're here to help: 8am - 9pm Monday - Sunday We love your comments, but please be respectful of others. Find out more about our Complaints Policy here, including information about the various ways to lodge a complaint with us. Talk to our Ninjas in store, online or over the phone. We're here to help: 8am - 9pm Monday - Sunday We love your comments, but please be … Vodafone’s Complaints Number – The Vodafone team handle complaints by telephone. On Fri, Oct 18, 2019 at 2:04 PM FORMAL WRITTEN COMPLAINT MANAGEMENT NOTE: PLEASE DO NOT CALL ME, EMAIL BACK RESPONSE Extremely upsetting I had discussed with some staff Rishi/MANY MANY times I wanted to set up easiest payment method. You can send and receive email messages from your email accounts. We have spent time and research in sourcing a low-cost number for you to call which is listed at the beginning of this web page. Contact us - Chat and phone numbers - Vodafone NZ. Find out more about our Complaints Policy here, including information about the various ways to lodge a complaint with us. $40 plan 24 month i believed. We can make things easier by providing info in a format that works for you – like large print or Braille. Spark topped the list with 140 complaints followed by Vodafone with 133.. Trade Me sellers ranked third (121 complaints), followed by appliance store Harvey Norman (117). People, I am really concerned about your intelligence if you are posting here thinking you're speaking to Vodafone. The Telecommunications Carriers Forum Customer Complaints Code Vodafone is a signatory to the Customer Complaints Code. Choose the best broadband deals with VodafoneTV, and this years best mobile phones If you don’t live in India, visit the Vodafone website for your area and click “Contact Us” to find the right number to call based on your location. On Fri, Oct 18, 2019 at 2:04 PM FORMAL WRITTEN COMPLAINT MANAGEMENT NOTE: PLEASE DO NOT CALL ME, EMAIL BACK RESPONSE Extremely upsetting I had discussed with some staff Rishi/MANY MANY times I wanted to set up easiest payment method. Legal advice While your concerns are important to us and may help us stop illegal behaviour and prevent it from happening again, we are unable to provide legal advice to individuals. Visiting this website the customer is told they changed the proceedure and the user now has to visit a Vodafone shop with photo ID and a fee might be payable. There are absolutely no indications that this page is any way affiliated with Vodafone, no logos, no branding of any kind. We can make things easier by providing info in a format that works for you – like large print or Braille. You can also contact us via fax on 1300 308 869, or by post to: Vodafone Customer Care, PO BOX 2580, Kingston Delivery Centre, Kingston, TAS 7050. Vodafone Support Center. Other ways to get in touch Call us from your mobile I'm making a complaint. Helping resolve complaints about landline, mobile and internet issues. Contact Vodafone for customer care and technical support. Step 1 of 12. Between July 2009 and September 2011, Vodafone offered the service free to customers for a three-month trial. Welcome to the Vodafone New Zealand Customer Zone, which is designed to help customers manage and get the most out of their products and services. People, I am really concerned about your intelligence if you are posting here thinking you're speaking to Vodafone. The Complaint has to be filed within two years from the date on which the cause of action has arisen. So far the replacement SIM has not arrived. Vodafone is based in Auckland and was formed in 1998, after Vodafone purchased BellSouth's New Zealand … Simple step-by-step help for your Vodafone account and services Please note: Before contacting the TDR, all complaints must be registered with Vodafone first by filling out this form. Complaints filed against Vodafone . 2 Degrees also got complaints – … Just let us know what you need. Write and send email messages - Vodafone Smart First. They're ace at answering questions and walking you through tricky tech stuff. Moreover, Australian Vodafone was able to reconnect my number under similar circumstances. Just 21 traders were the subject of 20 per cent of all complaints … I bought data and I cant use it due to the internet wont work and I'm not happy due to I lose my data when plan renews tomorrow night. If you have a general enquiry or require assistance, please visit our Contact Us section. Just let us know what you need. While many of the Stuff and Trustpilot comments and reviews refer to Vodafone's broadband services, specific complaints about mobile services include: Making a complaint is easy. Just tell us your name and contact details, and what your complaint is about. Skip to content. Vodafone is also a signatory to the Customer Complaints Code. The complaint should be signed by the complainant or his authorized agent. For more information on the Customer Complaints Code, visit the  Visit the NZ Telecommunications Forum website. We also had our internet cut off without being informed and … 24/7 support in the My Vodafone app. "How do i view my bill" or just "bill". We will aim to resolve any issues you bring to us within 20 working days, however should a delay occur you will be kept in the loop the whole way through. Hot on the airline’s heels though in terms of complaints, were telco’s. Vodafone is a founding member of the Telecommunication Dispute Resolution Scheme. Spark came in at second place with 284 complaints and Vodafone attracted 266 complaints. Please send us an email: vodafone.media@vodafone.com (our email account is regularly checked Monday to Friday 8am-5pm) Journalists only please call: 0800 VFMEDIA(0800 836 3342) The Banking Ombudsman can look into most types of banking-related complaints and provide information on banking related matters, www.bankomb.org.nz. Telecommunications Dispute Resolution (TDR) is a free and independent service to help consumers manage complaints about any product or service from their telecommunications provider. Related links My profile Payment & billing Service status Customer services Customer complaints … It looks like Vodafone NZ is a bit needy, patronizing and miserable. SEAMLESS, far from it. Vodafone and Spark respectively received in excess of 250 complaints each. Please use the form below to log a complaint with us. Broadband Internet Providers Customer Reviews New Zealand - NZ. Go2 #1 As Voted By The Broadbandme Community. Advg from 2 reviews. New Zealand consumer group Telecommunications Dispute Resolution (TDR) reported overall customer complaints about mobile services in Q2 were flat year-on-year, though Vodafone New Zealand registered a significant rise. Vodafone New Zealand has issued a statement about customers complaining to Fair Go. Get help with bill pay, pay as you go, broadband and TV with Vodafone Support. If we are unable to reach a resolution with you, you can then contact the Telecommunication Dispute Resolution Scheme. For optimal browsing we recommend Chrome, Safari, or Firefox. You can always complain to the Telecommunication Ombudsman. Yabble is the place where Vodafone and other leading brands are working with customers to improve experiences and design products of the future. In its latest report, TDR stated the overall average ratio of complaints or enquires per 10,000 connections remained at 0.35 in Q2. Customers can trust Vodafone as an internet service provider in New Zealand, as they’ve been helping Kiwis with their mobile and broadband plans for many years. Fill out this form to contact us by email if you have any complaints you would like to make. 69 were here. Phone Number: Call 03333 040 191 to reach someone at Vodafone headquarters. Welcome to the Vodafone New Zealand Customer Zone, which is designed to help customers manage and get the most out of their products and services. Vodafone New Zealand service very, DISMAL. The investigation stemmed from complaints made by Vodafone customers who believed they’d been misled about the Broadband Lite service or not fully informed of its terms and conditions. Our billing with Vodafone has been pretty confusing with our discounts not being marked on our bill so it is hard to track them. They say the vast majority of complaints are successfully resolved at this stage. The nation’s telecommunications companies also attracted a significant number of complaints. For more information on the TDR,  visit the TDR website, Vodafone is a signatory to the Customer Complaints Code. ALWAYS TOTALLY DISAPPOINTING !!!! Remember, you need to set up your phone for email. It was a subsidiary of the London-listed company Vodafone Plc. If you live in the UK, call 03333 040 191 or dial 191 from your mobile phone. Notice that Vodafone NZ has a minimum recharge option of 20NZD - e.g. If you live in New Zealand, call 0800 800 021 or dial 777 from your mobile phone. Complaints & feedback; Call us free 0508 98 98 98. But if for any reason we need to conduct an investigation in response to your feedback, we will provide you with a reference number so you can keep track of the investigation progress at any time. Find "Email" Press the menu icon. To seek independent advice or assistance if you are not satisfied with Vodafone's resolution of your problem. eg. Find out how to manage and buy more data - it's easy to keep the whole family connected, where everyone gets unlimited calls and TXTs to standard NZ and Oz numbers and upto 15GB of shared data - depending on your plan. It's free to join, easy to take part and you get rewarded every time you give feedback. There is a complaint form on the main VodafoneNZ very easy to find takes 2 seconds Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz Posted from Samsung SM-G965F Vodafone New Zealand is a member of the industry-wide Customer Complaints Code Scheme. If you have your home broadband with Vodafone and one of our eligible mobile plans, we’re making sure you and your family stay connected. I decided to give them another go. Stay connected and stay safe. The nation's telcos also attracted a significant number of complaints, with Spark coming in at second place with 284 complaints and Vodafone attracting 266 complaints. Our team are standing by to help you with questions about your mobile services and the best plan for you. The TDR will try to resolve your complaint with Vodafone and work with you both to reach a settlement. As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more. Please note that we do not support Internet Explorer. Customer complaints Vodafone New Zealand is a member of the industry-wide Customer Complaints Code Scheme. For more information on the Customer Complaints Code, please visit the NZ Telecommunications Forum website. The proposal valued Vodafone NZ on paper at $3.4b but was shot down by the Commerce Commission the following year. Get in touch with us by phone, online in the Community, or visit a Vodafone store The TDR covers all of the major telecommunications companies in New Zealand, not just Vodafone, and is available to all New Zealanders at no cost. Thanks for being with Vodafone! If you are a journalist and have a query about Vodafone New Zealand, we are available around the clock. The third companion phone is also one to be transferred from 2 Degrees. The first step is to call the complaints line on 03333 041 524. Please note: we cannot respond to any requests made via this form; however, you can contact us for further assistance. ALWAYS TOTALLY DISAPPOINTING !!!! If you would like to have your mobile number in the White Pages, you need to contact White Pages directly. Find out if Vodafone can offer you the best broadband speeds in your area. double of what I pay in Australia. The commission’s latest Consumer Issues report shows it received 5073 fair trading complaints in 2015, up from 4377 in 2014.. A quarter of complaints were about 21 traders. Vodafone operates an easy to follow complaints procedure. Network Crew can be contacted on 1740 (for mobile coverage queries) … The first step is to call the complaints line on 03333 041 524. We have spent time and research in sourcing a low-cost number for you … The most recent telecoms complaints data from the communications regulator Ofcom shows that, in the second quarter of 2019, Vodafone ranked … For more information on the Customer Complaints Code, visit the Visit the NZ Telecommunications Forum website Reliability: 4.5 Speed: 9.0 Support: 6.5 Features: 8.5 Value: 7.5 Total: 6.8 Address: Vodafone headquarters is completely transparent when it comes to contact information and location of the Vodafone headquarters. Vodafone New Zealand. Copyright © 2021 Vodafone New Zealand Ltd. In the event of a network problem, our Vodafone Network Crew team will assist you in identifying the reason for the issue and, where it is within our control, arrange to rectify the problem. Vodafone New Zealand is a New Zealand telecommunications company. Early Termination Fee - Broadband and home phone plans ›, Change or transfer your Vodafone services to someone else ›, Copyright © 2021 Vodafone New Zealand Ltd. Vodafone (Physical Shop): 1.6 out of 5 stars from 2,247 genuine reviews on Australia's largest opinion site ProductReview.com.au. So i rang up and signed up with a new S9+ and plan and 24 months VDSL. Vodafone New Zealand chief executive Jason Paris has appeared to signal the company could cut jobs at its call centres in Auckland and Christchurch as it … Latest technology also provides customers with greater control over internet usage in the home In a telco-first for Aotearoa, Vodafone New Zealand is … Vodafone's Mobile Data Usage Meter allows you to regularly check and monitor your Mobile Data usage. If it doesn't resolve I'm changing network Air New Zealand – 329 complaints Spark – 284 complaints (Including complaints received about Skinny Mobile, Big Pipe and its Spark Sport product) Vodafone – 266 complaints Most complaints about the … The TDR is a free and independent service that all customers can use if you are dissatisfied with how any issues you have are being dealt with. But on the off chance we weren't so good, please make a complaint and we'll get back to you within 48 hours, Send your written feedback to this address: Vodafone New Zealand Ltd, PO Box 7281, Wellesley St, Auckland. Hi, After being over charged for a few months through vodafone on internet and mobile with no compensation. Vodafone operates an easy to follow complaints procedure. As soon as you … Larger companies tend to generate more complaints due to their scale - which is why the full list includes many of the biggest names in New Zealand business. Step 2 of 12. Contact details for both personal and business customers for Vodafone NZ. In a statement, Vodafone said it started reviewing all its costs in mid-April to address the impact of Covid-19. To provide feedback or raise a complaint if you are unhappy in any way. Air New Zealand wasn't the only company to receive vast numbers of complaints from Kiwis. A Vodafone customer who has been left without a … Customer complaints Vodafone New Zealand is a member of the industry-wide Customer Complaints Code Scheme. Vodafone TV feels like it was designed to solve that problem, and is likely what was planned to be the product of the Vodafone-Sky merger which the Commerce Commission denied a couple of years back. Adding to this, a Stuff article recently saw the CEO of Vodafone New Zealand responding to hundreds of complaints and accepting there are many issues at the company. For a telecommunication company their phone service sucks. New Zealand consumer group Telecommunications Dispute Resolution (TDR) reported overall customer complaints about mobile services in Q2 were flat year-on-year, though Vodafone New Zealand registered a significant rise. A forum for Vodafone customers, Ninjas and other experts to share ideas and solutions about products and services Follow us Instagram YouTube Facebook. If you'd like to have an additional listing please contact Yellow on 0800 803 803 or email whiteinfo@yellowpages.co.nz. See how they fare compared to other internet providers in New Zealand. Vodafone admits a Wellington customer left without phone and internet for five weeks fell through the cracks. Read help info. Or you can post it to us at Vodafone New Zealand Ltd PO Box 7281 This corporate headquarters office to: Vodafone headquarters is completely transparent when it comes to contact by. Matters, www.bankomb.org.nz a signatory to the Customer complaints Code Vodafone is a member... 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